T&C’s

By using/ordering from  https://organicfruitsandvegetables.ie you are showing that you agree with our Terms and Conditions. This policy does not affect your statutory rights.

1 Account creation

1.1 You must be at least 18 years of age (or a business operated by someone at least 18 years of age) to open an account with us.

1.2 You must ensure that the details you provide are complete and accurate, including your delivery instructions.

1.3 Any change to your details must be notified to us promptly, either by updating your details via your account on the website.

1.4 You will be asked to create a password as part of the online account creation process.

1.5 You must notify us immediately if you know or suspect that someone knows your password and recommend that it is changed immediately via the ‘log into your account’ section of our website.

1.6 We reserve the right to require that you change your password and to suspend or cancel your account where we have reason to believe there has been or could be a breach of website security.

1.7 You will receive an email notification from us of your account set-up, please keep this email for your records.

1.8 The details you provide are governed by our privacy policy which is available here.

1.9 Your account with Organic Fruits and Vegetables LTD is not a credit account and payment will be required when your order is processed.



2.0 Cookies

Our website ( www.organicfruitsandvegetables.ie) places small data files called 'cookies' on your computer when you use it. This is standard for all websites. Cookies help us give you a better experience on our website. Some collect information about browsing and buying patterns. By using and browsing our website, you agree to our use of cookies. If you don't agree, you'll need to disable cookies, or else stop using the site.

What are cookies? Our website uses cookies to collect information. They ‘remember’ when your computer or device accesses this website. They are essential to our website working properly and let you shop with us online. Cookies also tailor the products we sell and how they are advertised to our customers, both on our website and elsewhere.

Information collected - Some cookies are used to collect information about your browsing and buying behaviour, if you access this website via the same computer or device. This information is about the pages you look at, any products you buy and the way you move around the site. We also set a cookie when you enter your postcode to show the products available in your area.

We can use cookies to monitor individual customer browsing and buying behaviour, but third parties cannot identify you using cookies.

Who sets the cookies? The cookies stored on your computer or device when you access this website are set by or on behalf of Riverford. Cookies may also be set by third parties who work with us in marketing programmes, such as Google.

Google Analytics, a web analytics service provided by Google, Inc. (“Google”) helps us learn more about how people use our website and improve customer experience. None of these third parties can collect any personal data that they would be able to identify you from.

What are cookies used for?

1. For technical purposes essential to the effective working of our website, particularly in relation to online transactions.

2. To let us collect information about the browsing and shopping habits and activities of our customers, including monitoring the success of campaigns, competitions etc.

How do I disable cookies? If you want to disable cookies you need to change your website browser settings to reject cookies. How you do this will depend on your browser, so refer to your browser for help.

What happens if I disable cookies? It depends on which cookies you disable, but in general this site will not work properly if you switch cookies off. If you only disable third party cookies you can still buy from our website. If you disable all cookies, you won't be able to buy from our website.

By using this website service you agree to these terms and conditions of website use.



3 Payment

3.1 You must ensure that Organic Fruits and Vegetables LTD.is supplied with a suitable and agreeable means by which to obtain payment. Details of how to pay can be found in the frequently asked questions of our website.

3.2 We cannot accept any liability for how long it takes the banks to process your payment, either by card or by cheque.

3.3  We reserve the right to refuse deliveries to you and to cancel your account where payment(s) have been withheld. You agree to compensate us in full for all reasonable costs and expenses (including legal costs) in obtaining payments that have not been made in accordance with these terms and conditions.



4 Ordering and purchasing

4.1 All prices displayed on the website are inclusive of any applicable taxes and duty (including VAT).

4.2 We only sell to consumers and you must not resell any products ordered from us.

4.3 Calls to and from customer services and our payment team will be recorded for training purposes.



5 Delivery and delivery instructions

5.1 We deliver only Dublin County. We do not deliver anywhere outside of Dublin County.

5.2 We have a flat price of €20 per order (it includes handling and delivering) in case you place an order under €75.

If you spend over €75, delivery is free within a rayon of 20km

5.3 Dublin City (in the same day if order is placed before 6pm and County Next Day Delivery).

5.4 if you are not at home to receive the organic delivery we will leave a receipt in your letterbox stating the time we were there delivering, a reference number and a contact phone number. You can then call them to make alternative arrangements to receive your order.



6 Cancellation

6.1 You may cancel your account with us at any time either online or by notifying us in writing, over the phone or by email. Suspending or cancelling your account will not affect or remove any rights or liabilities accrued up until that point and any orders submitted (as per 4.3) prior to your account cancellation will remain binding.

6.2 Organic Fruits and Vegetables LTD. may cancel your account and or any accepted orders at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

6.3 With the exclusion of perishable goods, our customers who are consumers (e.g. those ordering outside of the course of their business or trade) have the right to cancel their order at any time until the expiry of the fourteenth day after the date of delivery. This can be done by notifying us by telephone, email or post. We may request the return or collection of these goods and refund you the price paid for them less our reasonable costs in collecting the goods.

6.4 You can cancel your order online. You have 12 hrs to cancel your order otherwise we will charge a one-off sum. This is to go towards the cost of preparing your order, Charges:

€5 for orders up to €25 in value

€10 for orders €25-100 in value

€20 for orders over €100 in value

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